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Naukrizone Management Services Pvt.Ltd.

Panchkula

Job Description:

We are hiring for candidates for CCE Openings \*Bpo Inbound no target voice process We are hiring fresher candidates for Day shift Domestic/INTERNATIONAL Call Centers.SIX days working fixed off Day shift Domestic Call Centers all over Delhi/NCR regions.?

For more information Contact on 76963-62089 or Email: sharan(at)naukrizone(dot)co(dot)in

Responsibilites:
  • Managing large amounts of calls and customer inquiries, order entry.
    Identifying and assessing customers’ needs to achieve satisfaction
    Build sustainable relationships and trust with customer accounts through open and interactive communication
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/customer service team targets and call handling quotas deleted sales
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
    Follow communication procedures, guidelines and policies
    Take the extra mile to engage customers
Requirements:
  • Proven customer support experience or experience as a client service representative
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening.
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively
    High school degree
    Should be ready for night shifts
key skills:

Excellent communication and presentation skills

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