Job Description:

We are hiring for Quality Analyst who has relevant experience of 1-4 years in an international BPO.

Responsibilites:

• Auditing calls on daily basis and providing timely feedback to agents
  Develop & maintain quality reports.
  Analyze data and identify issues/best practices.
  Ensure adherence to all process guidelines and compliance matricesDesired Profile

Requirements:

• Should have min. 1-4 years work experience as a Quality Analyst in an international BPO.
  Good knowledge of MS Office
  Good analytical skills.
  Have zeal to perform
  Excellent Communication skills