Job Description:

Responsibilites:

• BPO job responsibilities include performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization. BPO job responsibilities also include determining the number of employees required for the outsourced project and hiring the right staff and employees for the project. BPO job responsibilities also include maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project. BPO job responsibilities maintaining the important logs and documentation regarding the details of the tasks performed during the outsourced project. BPO process where customer care department is outsourced, the job responsibilities also include providing effective and efficient customer service by resolving all the complaints, issues and queries of the customers. The BPO job responsibilities also include performing the monthly milestone reports

Requirements:

• Human Resource & Payroll Partner - This person/function will management the entire employee life cycle from capturing resource requirements to hiring, payroll processing, Grievance handling etc Business Development : this person /function will be most critical because they will get you business and without them a BPO can't exist IT and Telecom Specialist to handle your systems and telecom requirements Staff, this will be as per the domain. Generally hiring experienced staff is more valuable and helps you impress your clients