- Manage Assigned Shifts Throughout the Week (proper Escalation, List Management, Strategic
seating, Etc.)
- Supervise And/or Conduct Cross-trains and Up-trains At the Request of Client Services, Call Center
manager.
- Hold Team Meetings On a Regular Basis with the Direct Reports
- Document and Communicate System and Business Process Gaps
- Ensure Process Operates Efficiently According to Client and Company Measures
- Be Directly Responsible Towards Fostering the Development of Your Team By Motivating Them And
ensuring Career Advancement and a Long-lasting and Fruitful Relationship of the Team with The
company Through Timely & Constructive Feedback and Counseling .
Requirements:
- Basic Computer Skills Required
- Basic Understanding of the Windows Operating System & Office Suite (word, Excel, Outlook, Powerpoint,
onenote, Bcm, Publisher(std), Vista Mail, Outlook Express)
- Understanding of Ops Reports .
key skills:
- Must Display Positive Energy, Service Oriented Attitude Towards all Agents - Strong Managerial, Organizational, Prioritization and Classroom Leadership Skills - Ability to Analyze and Improve Work Processes -