Job Description:

Responsibilites:

• - Manage Assigned Shifts Throughout the Week (proper Escalation, List Management, Strategic seating, Etc.) - Supervise And/or Conduct Cross-trains and Up-trains At the Request of Client Services, Call Center manager. - Hold Team Meetings On a Regular Basis with the Direct Reports - Document and Communicate System and Business Process Gaps - Ensure Process Operates Efficiently According to Client and Company Measures - Be Directly Responsible Towards Fostering the Development of Your Team By Motivating Them And ensuring Career Advancement and a Long-lasting and Fruitful Relationship of the Team with The company Through Timely & Constructive Feedback and Counseling .

Requirements:

• - Basic Computer Skills Required - Basic Understanding of the Windows Operating System & Office Suite (word, Excel, Outlook, Powerpoint, onenote, Bcm, Publisher(std), Vista Mail, Outlook Express) - Understanding of Ops Reports .