Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Requirements:
Becoming support engineer requires a bachelor's degree in computer science, electrical engineering or a related field.