Job Description:

Responsibilites:

• Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Help create technical documentation and manuals.

Requirements:

• Becoming support engineer requires a bachelor's degree in computer science, electrical engineering or a related field.