Job Description:

Responsibilites:

• Roles & Responsibilities: • Interaction with the US based customers. • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Requirements:

• Skills Required: • Excellent communication (Verbal & Written) and interpersonal skills. • Graduate/ Undergraduates with minimum 6 months to 1 Year of Experience • Demonstrated ability to meet sales targets. • Excellent problem-solving abilities.