? Maintaining a positive, empathetic and professional attitude toward customers at all times.
? Responding promptly to customer inquiries.
? Communicating with customers through various channels.
? Acknowledging and resolving customer complaints.
? Knowing our products inside and out so that you can answer questions.
? Processing orders, forms, applications, and requests.
? Keeping records of customer interactions, transactions, comments and complaints.
? Communicating and coordinating with colleagues as necessary.
? Providing feedback on the efficiency of the customer service process.
? Managing a team of junior customer service representatives.
? Ensure customer satisfaction and provide professional customer support.
Requirements:
? Proven customer support experience
? Strong phone contact handling skills and active listening
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication and presentation skills
? Ability to multitask, prioritize and manage time effectively
? High school diploma or equivalent; college degree preferred