Job Description:

Responsibilites:

• ? Maintaining a positive, empathetic and professional attitude toward customers at all times. ? Responding promptly to customer inquiries. ? Communicating with customers through various channels. ? Acknowledging and resolving customer complaints. ? Knowing our products inside and out so that you can answer questions. ? Processing orders, forms, applications, and requests. ? Keeping records of customer interactions, transactions, comments and complaints. ? Communicating and coordinating with colleagues as necessary. ? Providing feedback on the efficiency of the customer service process. ? Managing a team of junior customer service representatives. ? Ensure customer satisfaction and provide professional customer support.

Requirements:

• ? Proven customer support experience ? Strong phone contact handling skills and active listening ? Customer orientation and ability to adapt/respond to different types of characters ? Excellent communication and presentation skills ? Ability to multitask, prioritize and manage time effectively ? High school diploma or equivalent; college degree preferred