Job Description:

We are looking for a BPO Executive to handle customer interactions via phone, email, or chat, providing information, resolving issues, and ensuring customer satisfaction. This role requires good communication skills, problem-solving abilities, and a customer-focused approach.

Responsibilites:

• • Handle inbound/outbound calls, emails, or chats from customers.
  • Resolve customer queries efficiently and accurately.
  • Maintain records of customer interactions and transactions.
  • Provide product or service information to customers.
  • Escalate unresolved issues to the concerned department.
  • Meet performance targets such as quality, productivity, and customer satisfaction.

Requirements:

• • Good communication skills in English or regional language.
  • Basic computer knowledge and typing skills.
  • Ability to work in rotational shifts.
  • Customer service mindset and patience.