Job Description:

Indue infosystems Pvt Ltd.
AMAZON AND CITY BANK (BPO, KPO)
Designation : Process Associate or Sr. Process associate
Experience: Fresher can apply and Min 0.6 months exp to 1 Year

Contact Details: 9780943002(HR)

Responsibilites:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
  Deliver excellent customer service and ensure customer satisfaction in all calls.
  Attend to customer queries, concerns and complaints and provide first time call resolution.
  Ensure customer queries and concerns are accurately addressed over chats and emails.
  Escalate calls if necessary and follow proper protocols.
  Ensure compliance to all company policies and procedures.

Requirements:

• Should have Excellent Communication Skills and Convincing Power.
  Fluent in English.
  Should be able to work with a Team.
  Good at Computers
  Male/Female Candidates both can apply.
  Explain the customers - based on product offers / benefits.
  Promoting the Products
  Customer follow-up
  Feedback - mails/phones ( communication channel)
  Brand promotion via tele.
  Maintain Excel for the same