Job Description:

We are looking for Business Process Associate who helps to scope, plan and implement business process improvement projects focused on improving the effectiveness and efficiency. 

Responsibilites:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
  Deliver excellent customer service and ensure customer satisfaction in all calls.
  Attend to customer queries, concerns and complaints and provide first time call resolution.
  Ensure customer queries and concerns are accurately addressed over chats and emails.
  Escalate calls if necessary and follow proper protocols.
  Ensure compliance to all company policies and procedures.
  Keep oneself updated, aware of, and compliant to all Company policies and procedures at all times.
  Keep all company information which includes customer information confidential and secured.

Requirements:

• Excellent English communication skills- verbal & written.
  Active listening skills.
  Computer and keyboard skills (working knowledge of PCs e.g. MS Office, Internet, Emails, etc.).
  Reasonable analytical skills.
  Situation handling skills.
  Team player.
  Good motivational fit (job, organization, location).